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Returns/Exchange

We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in an unused and sellable condition within 14 days of the date on your receipt.

We aim to process all returns within 7 days of us receiving the goods back in our warehouse.

Returning an item couldn’t be easier! Simply send us an email to service@shellyshoes.co.uk, repackage the items with a slip including your order number and take them to your local post office. Please retain the receipt that they give you, as this is your proof of postage. Make sure your items are secure and properly labelled to ensure they get back to us safely.

You will be responsible for the cost of returning the item(s) to us.

Refunds

If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.

On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days. Once your Order has been refunded you will receive notification via email.

Exchanges

Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for something else by sending us an email to service@shellynishoes.co.uk and sending everything back by post, or returning your order to store if the replacement product is in stock. If there’s a price difference between what you purchased originally and the exchange product, we’ll refund the difference payment.